1. Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Communication preferences
- Trading preferences and strategy information (if voluntarily provided)
- Feedback and survey responses
Usage Data
We automatically collect information about how you use our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log data and analytics information
- Cookies and similar tracking technologies
- Interaction with our platform features and tools
- Time spent on different sections of our platform
Market and Trading Data
To provide our services, we may collect and process:
- Market data feeds for analysis and charting
- Trading activity and performance metrics
- Portfolio composition and asset allocation information
- Risk tolerance and investment objectives (if provided)
Note that we do not collect or store sensitive financial account information such as brokerage account credentials or bank account details.
2. How We Use Your Information
We use the information we collect for various purposes:
- Service Provision: To provide, maintain, and improve our AI chart analysis platform
- Personalization: To customize your experience and provide relevant content and recommendations
- Communication: To send you updates, newsletters, and respond to your inquiries
- Security: To protect our platform and users from fraudulent activity
- Analytics: To understand how users interact with our platform and improve our services
- Compliance: To meet legal and regulatory requirements
3. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include:
- Encryption of sensitive data both in transit and at rest
- Secure server infrastructure with regular security updates
- Access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Incident response procedures for security breaches
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. Your Rights and Choices
You have the right to:
- Access your personal information and obtain a copy of it
- Request correction or deletion of your data
- Object to processing of your data for specific purposes
- Request data portability in a structured, machine-readable format
- Withdraw consent at any time (without affecting the lawfulness of processing based on consent before withdrawal)
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Track usage patterns for service improvement
- Provide personalized content and advertisements
- Analyze website performance and traffic
- Enable social media sharing features
You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our platform.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When we no longer need your data, we securely delete it.
Retention periods vary depending on the type of data and the purpose for which it was collected. For example:
- Account information is retained for as long as your account is active
- Usage data is retained for analytics purposes for up to 24 months
- Legal and compliance records are retained as required by applicable laws
7. Third-Party Services
We may share your information with trusted third parties who assist us in operating our platform, conducting business, or serving our users, as long as those parties agree to keep this information confidential.
These third parties may include:
- Cloud service providers for data storage and processing
- Analytics services to help us understand platform usage
- Payment processors for transaction handling
- Marketing and communication platforms
We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes.
8. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, we transfer your personal information to the United States and process it there.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@aichartora.com
- By phone: +1 (555) 123-4567
- By mail: Privacy Officer, AiChartOra, 123 Innovation Drive, Tech City, TC 12345